Legal

SaaS plans: a full refund within 30 days of your first payment, no questions asked. After that you can cancel any time and keep access until the end of the period you paid for. Managed services and one-time projects: refundable only for work that has not started. Work already done or delivered is not refundable. Refunds go back to the payment method you used, in the currency you paid in.

Every plan starts with a 7-day free trial and no card is needed. You are not charged during the trial, so there is nothing to refund. If you add a payment method and choose a paid plan, the 30-day money-back below starts from that first payment.

If you buy a paid SaaS plan (Starter, Growth, Pro or Scale) for the first time, you can ask for a full refund within 30 days of that first payment. This applies to monthly and annual plans, and it includes any tax charged on the payment. It applies once per account, to the first paid plan. Upgrading, downgrading or renewing does not start a new 30-day window. After 30 days: you can cancel at any time and your access continues until the end of the billing period you have paid for. We do not refund partial periods or renewals that have already been charged, so cancel before the renewal date if you do not want to continue.

Monthly retainers (marketplace management, advertising, SEO, social media and similar): you can stop at the end of any month by telling us before the next month begins. The current month is not refunded once work on it has started. One-time projects (store builds, migrations, design packs, multichannel setup): if we have not started work, you get a full refund. Once work has started or a deliverable has been handed over, that part is not refundable. Revisions and what is included are as set out in the proposal or order you accepted. Advertising spend you pay directly to Amazon, Google, Meta or any other platform is between you and that platform and is never refunded by us.

Email info@ecomlinx.com from the address on your account. Please include the payment ID or invoice number and a line on why, so we can improve. We reply within 2 business days. Approved refunds are sent to the original payment method through our payment processor, Razorpay, and usually reach you in 5 to 10 business days depending on your bank or card issuer.

You can cancel your SaaS plan yourself under Settings, then Billing. For managed services, email us before your next billing date. On cancellation your data is kept for 30 days so you can export it, then it is deleted (see the Privacy Policy).

We may decline a refund where an account has been closed for breaking our Terms of Service, where there is evidence of fraud or abuse, or where the request falls outside the windows above. This policy sits alongside our Terms of Service. If anything here conflicts with a written agreement we signed with you for a specific project, that agreement applies.